Cps Plus - Prior To Retail Delivery Navigation System Upgrade (SMB39-210)
Publication date: 2009-03-31Reference number: SMB39-210
CPS PLUS - PRIOR TO RETAIL DELIVERY NAVIGATION SYSTEM UPGRADE
TECHNICAL SERVICE BULLETIN
| VOLVO: | 2009 XC90, C30, C70, S40, V50 |
| GROUP: | 39 |
| NO.: | 210 |
| Related Ref. Number(s): | SMB39-210 |
SERVICE INFORMATION
***** IMPORTANT VEHICLE INFORMATION *****
ATTENTION U.S. AND CANADIAN SERVICE MANAGERS
CPS PLUS - PRIOR TO RETAIL DELIVERY
NAVIGATION SYSTEM UPGRADE
CERTAIN MODEL YEAR 2009 XC90, C30, C70, S40, V50 VEHICLES (REFER TO ELIGIBLE U.S. & CANADIAN VIN LIST BELOW)
Volvo Car Company has discovered an error in the map data in a small amount of vehicles equipped with a HDD (hard disc drive) navigation system. This error will cause the navigation system to route away from highways that contains HOV (High occupancy vehicle) or car pool lanes. The error will occur regardless of the menu setting "avoid time restricted roads" Yes or No .
If the vehicle is listed in the VIN list below, please load a Map upgrade using the DVD supplied to your retailer for this purpose as part of the CPS plus. Volvo Customer Service will contact you shortly regarding mailing of DVD's for your in stock vehicles.
Follow the instructions supplied with the disc package.
- The upgrade procedure can take approximately 140 minutes. Please use a vehicle power supply or battery charger during the loading procedure to maintain battery voltage.
- When completed the map upgrade disc must remain in the vehicle for the system to operate.
If the customer is not comfortable performing this procedure themselves, they have been asked in the customer letter to schedule an appointment and supply the upgrade disc that was mailed to them for loading by the retailer. Both U.S. versions of customer letters are listed below after the VIN list for your reference.
Canadian Vehicle Owners - Some of the affected vehicles have been retail delivered. In this case, the customers have been contacted and a map upgrade disc has been mailed to them directly with instructions to contact their retailer for this upgrade. The Canadian customer letter is also included below.
RETAILER CLAIM SUBMISSION INFORMATION
-
LONG FORM APPLICATION
CLAIM TYPE - CPS4
CSC CODE - XW
CAUSE CODE - 02
OPERATION NUMBER - 08016
LABOR TIME - 0.2 HRS
SEE ELIGIBLE U.S. & CANADIAN VEHICLE LISTS BELOW
| Retailer | VIN |
|---|---|
| 3123 | YV4CT852291517253 |
| 3182 | YV4CZ982991517508 |
| 3241 | YV1MK672X92146956 |
| 3265 | YV1MH672292457862 |
| 3269 | YV4CT852X91517274 |
| 3286 | YV1MK672392143350 |
| 3311 | YV1MC67219J076153 |
| 3332 | YV1MH672292457750 |
| 3332 | YV4CZ982091518238 |
| 3332 | YV4CZ982491518257 |
| 3342 | YV4CT852191518331 |
| 3342 | YV4CT852591518185 |
| 3342 | YV4CT852891517435 |
| 3342 | YV4CT852991517590 |
| 3342 | YV4CT852X91517534 |
| 3448 | YV4CZ982191517549 |
| 3450 | YV1MK672592140286 |
| 3450 | YV4CM982391518281 |
| 3451 | YV4CZ982691518194 |
| 3458 | YV1MH672492457118 |
| 3458 | YV4CZ982491517108 |
| 3461 | YV1MK672092144620 |
| 3461 | YV4CZ982991517041 |
| 3474 | YV4CM982X91518343 |
| 3474 | YV4CZ982X91517050 |
| 3579 | YV1MK672792140130 |
| 3618 | YV1MJ672492482041 |
| 3618 | YV4CM982391517521 |
| 3689 | YV1MC67209J076323 |
| 3706 | YV4CZ982391518170 |
| 3718 | YV4CZ852491517706 |
| 3850 | YV4CR982091518112 |
| 3850 | YV4CZ982591518087 |
| 3851 | YV1MC67209J075821 |
| 4207 | YV1MC672X9J075552 |
| 4214 | YV1MC67229J075660 |
| 4214 | YV1MS672892457530 |
| 4222 | YV1MC67239J075666 |
| 4284 | YV1MC67279J075914 |
| 4322 | YV4CT982691518214 |
| 4400 | YV1MC67219J075844 |
| 4400 | YV4CT982091518337 |
| 4418 | YV4CT852291517446 |
| 4484 | YV1MK672092143404 |
| 5152 | YV1MK672292144604 |
| 5152 | YV1MK672492145141 |
| 5152 | YV1MK672592144578 |
| 5152 | YV1MK672592145097 |
| 5152 | YV1MK672692145111 |
| 5152 | YV1MK672892144509 |
| 5152 | YV1MK672992139965 |
| 5182 | YV1MK672192145243 |
| 5222 | YV1MC67219J075861 |
| 5222 | YV1MK672892145627 |
| 5352 | YV1MK672592140028 |
| 5372 | YV1MK672792145084 |
| 5482 | YV1MH672192457724 |
| 5566 | YV1MC672X9J076166 |
| 5566 | YV4CT982191518301 |
| 5623 | YV1MK672592144533 |
| 5770 | YV1MC67249J076311 |
| 6019 | YV1MS672092459286 |
| 6190 | YV1MJ672492481875 |
| 6190 | YV4CT852291518161 |
| 7113 | YV1MC67249J075840 |
| 7142 | YV1MK672092139031 |
| 7199 | YV1MK672X92144141 |
| 7203 | YV1MC672X9J075938 |
| 7216 | YV1MC67219J075620 |
| 7220 | YV1MC672X9J075745 |
| 7223 | YV1MC67289J075663 |
| 7237 | YV1MC67299J075770 |
| 7293 | YV1MC67209J075883 |
| 7355 | YV1MK672792139141 |
| 7437 | YV4CT852991517394 |
| 7535 | YV4CT852691517238 |
| 7535 | YV4CZ982491517058 |
| 7633 | YV1MC67279J075640 |
| 7673 | YV1MC67219J075875 |
| 8105 | YV4CT852591517263 |
| 8202 | YV4CZ982891517516 |
| 8225 | YV1MK672392139346 |
| 8423 | YV1MJ672492481584 |
| 8437 | YV1MK672392140013 |
| 8504 | YV1MC672X9J075843 |
| 9107 | YV1MC67239J075876 |
| 9107 | YV1MC67279J076075 |
| #N/A | YV1672MK1A2170011 |
| #N/A | YV1MH672592459783 |
| #N/A | YV1MH672X92456734 |
| #N/A | YV1MS382992457520 |
| #N/A | YV4CF982791517841 |
| #N/A | YV4CT852491517917 |
| #N/A | YV4CT852791518253 |
| #N/A | YV4CT982291517867 |
| #N/A | YV4CT982X91518149 |
| #N/A | YV4CY982291518051 |
| #N/A | YV4CZ982391517861 |
| #N/A | YV4CZ982591517862 |
| #N/A | YV4CZ982791517930 |
ALL U.S. CUSTOMERS WHO ELECT TO HAVE THEIR RETAILER INSTALL THE NAVIGATION SYSTEM UPGRADE
Volvo Cars of North America, LLC
1 Volvo Drive
P.O. Box 914
Rockleigh, NJ 07647
www.volvocars.us
Dear Valued Volvo Owner,
Your continued satisfaction with your vehicle and the Volvo organization are very important to us.
Volvo has found in some cases vehicles equipped with a HDD (hard disc drive) navigation system may have an error in the map data. This error will cause the navigation system to route away from highways that contains HOV (High occupancy vehicle) or car pool lanes.
**The error will occur regardless of the menu setting "avoid time restricted roads" Yes or No.
What you need to do:
Please call your authorized Volvo retailer to schedule an appointment. This procedure will be completed at no cost. This procedure can take up to 2 hours. However, due to service scheduling the time your Volvo retailer requires to service your vehicle may vary.
If you have any questions about this service, please speak to your Service Advisor or the Service Manager. If the retailer is unable to answer your questions, please contact Volvo Customer Care Center at 1 Volvo Drive, Rockleigh, NJ 07647 or phone 1-800-458-1552, Monday through Friday, 8:30 A.M. to 5:00 P.M. Eastern Time. You may also e-mail us at customercare@volvoforlife.com .
Thank you for being a member of the Volvo family.
Sincerely,
Mike Assainte
Manager, Customer Support
ALL U.S. CUSTOMERS WHO ELECT TO INSTALL THE NAVIGATION SYSTEM UPGRADE
Volvo Cars of North America, LLC
1 Volvo Drive
P.O. Box 914
Rockleigh, NJ 07647
www.volvocars.us
Dear Valued Volvo Owner,
Your continued satisfaction with your vehicle and the Volvo organization are very important to us.
Volvo has found in some cases vehicles equipped with a HDD (hard disc drive) navigation system may have an error in the map data. This error will cause the navigation system to route away from highways that contains HOV (High occupancy vehicle) or car pool lanes.
**The error will occur regardless of the menu setting "avoid time restricted roads" Yes or No .
Customer Installation:
Refer to the VOLVO NAVIGATION SYSTEM Operating Manual located in your glove box for installation instructions. Installation instructions are on page 13.
*Remember you still have the option to bring your vehicle to an authorized Volvo retailer for installation should you be concerned.
\If you have any questions about this service, please speak to your Service Advisor or the Service Manager. If the retailer is unable to answer your questions, please contact Volvo Customer Care Center at 1 Volvo Drive, Rockleigh, NJ 07647 or phone 1-800-458-1552, Monday through Friday, 8:30 A.M. to 5:00 P.M. Eastern Time. You may also e-mail us at customercare@volvoforlife.com .
Thank you for being a member of the Volvo family.
Sincerely,
Mike Assainte
Manager, Customer Support
CANADIAN CUSTOMER LETTER
Volvo Cars of Canada Corp.
175 Gordon Baker Road
North York, ON, Canada M2H 2N7
Telephone (416) 493-3700
Facsimile (416) 496-0552
www.volvocanada.com
Dear Valued Volvo Owner,
Your continued satisfaction with your vehicle and the Volvo organization are very important to us.
Volvo has found in some cases vehicles equipped with a HDD (hard disc drive) navigation system may have an error in the map data. This error will cause the navigation system to route away from highways that contains HOV (High occupancy vehicle) or car pool lanes.
**The error will occur regardless of the menu setting "ovoid time restricted roads" Yes or No.
What you need to do:
Please call your authorized Volvo retailer to schedule an appointment. This procedure will he completed at no cost. This procedure can take up to 2 hours. However, due to service scheduling the time your Volvo retailer requires to service your vehicle will exceed 2 hours.
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Relations at 1-800-663-8255, Monday through Friday, 8:30 A.M. to 5:00 P.M. Eastern Standard Time or by e-mail at customerrelations@volvocars.com . You may also write to us at 175 Gordon Baker Road, Toronto, Ont. M2H 2N7.
Thank you for being a member of the Volvo family. We hope you will appreciate our efforts to continually provide you with updated information of importance to your safety and the quality of your Volvo vehicle.
Sincerely,
Wayne Owen
National Parts & Service Manager