Display/Touch Screen "Soft Keys" -Delayed Response (15-233-18R)

WARNING: This page is about the Outback Limited XT, which is a different variant/trim than selected.

Publication date: 2020-09-28
Reference number: 15-233-18R
Supersedes refnos: 15-233-18

DISPLAY/TOUCH SCREEN "SOFT KEYS" -DELAYED RESPONSE

TECHNICAL SERVICE BULLETIN

Reference Number(s): 15-233-18R, Date of Issue: September 28, 2020

SUBARU:

All Models

APPLICABILITY

All Models Equipped with Harman Audio/Navigation Head Units

SUBJECT: Display/Touch Screen "Soft Keys" -Delayed Response

INTRODUCTION

This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio/navigation head unit.

MATERIALS REQUIRED

A CLEAN (preferably new), soft micro-fiber cloth or towel
Aerosol can of "Sprayway" -brand, Ammonia-free glass cleaner, available at most major retailers and home improvement stores

SERVICE PROCEDURE/INFORMATION

REMINDER: Customer satisfaction and retention starts with performing quality repairs.

IMPORTANT CAUTION:

DO NOT spray the glass cleaner directly onto the display screen.
Do NOT use a cotton towel or shop cloth which can easily scratch the display screen.

Always confirm the protective film has been removed from the display screen.
Apply the glass cleaner to the CLEAN micro-fiber cloth.
LIGHTLY wipe the display screen to remove any dust or dirt until clean.

IMPORTANT REMINDERS:

SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
Always refer to STIS for the latest service information before performing any repairs.