Gen 2-4 Head Unit Identification/Product Details (15-285-21R)
Publication date: 2023-07-13Reference number: 15-285-21R
Supersedes refnos: 15-285-21
GEN 2-4 HEAD UNIT IDENTIFICATION/PRODUCT DETAILS
TECHNICAL SERVICE BULLETIN
Reference Number(s): 15-285-21R, Date of Issue:
July 13, 2023
| SUBARU: | 2015-24MY All Models |
APPLICABILITY
2015-24MY All Models
INTRODUCTION
This Service Information Bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and generation. Over time, Subaru vehicles have used products supplied by a variety of suppliers. These include: Clarion, Fujitsu Ten/Denso Ten (FTEN), Harman, and Denso. The information provided below provides detailed specifications regarding head unit supplier and generation. Additional details are provided regarding convenience features and application support information.
SERVICE INFORMATION
NOTE:
The supporting reference material displaying generation and supplier breakdown is available on Subarunet: Service Operations & Technical > Forms and Downloads.
EXAMPLE:
Gen4/Denso - Shown Above
STARLINK Features Summary
- IMPORTANT NOTES: If the Head Unit (H/U) is swapped from another vehicle for diagnostic, please make sure the original H/U is returned in the vehicle.
- IMPORTANT NOTES: If the H/U needs to be removed for any reason, always confirm the part number shown on the unit matches the part number in the Electronic Parts Catalog (EPC) for the specific VIN being repaired.
- IMPORTANT CAUTION: Always disconnect the Telematics Data Communication Module (DCM) BEFORE any swapping of head units. DCMs must NEVER be swapped or the customer's services will not function and DCM replacement may be required to resolve.
| Gen 2 | |||
|---|---|---|---|
| Display Name | STARLINK 6.2" Multimedia | STARLINK 7" Multimedia Plus | STARLINK 7" Multimedia Navigation |
| FHI/NAC Name | CLARION BASE = Starlink 6.2" Multimedia (13) | FTEN MID = Starlink 7" Multimedia Plus (12) | FTEN HIGH/NAVI = Starlink 7" Multimedia Navigation (14) |
| HD Radio | Yes | Yes | Yes |
| Bluetooth | Yes | Yes | Yes |
| CD Player | Yes | Yes | Yes |
| Pandora/Aha | Yes | Yes | Yes |
| Navi Info | HERE SD Card | ||
| SXM | Varies by Model/Trim | Yes | Yes |
| Apple Carplay/Android Auto | No | No | No |
| Starlink Apps | Phase 1 | Phase 1 | Phase 1 |
| Gen 3 | ||||
|---|---|---|---|---|
| Display Name | STARLINK 6.5" Multimedia (No CD, Starlink, HD Radio, SXM) | STARLINK 6.5" Multimedia Plus | STARLINK 8" Multimedia Plus | STARLINK 8" Multimedia Navigation (TomTom) |
| FHI/NAC Name | Harman Base | Harman Base+ | Harman Mid | Harman High/NAVI |
| HD Radio | No | Yes | Yes | Yes |
| Bluetooth | Yes | Yes | Yes | Yes |
| CD Player | No | Yes | Yes | Yes |
| Pandora/Aha | Yes | Yes | Yes | Yes |
| Navi Info | NA | NA | NA | OTA/USB |
| SXM | No | Yes | Yes | Yes |
| Apple Carplay/Android Auto | Yes | Yes | Yes | Yes |
| Starlink Apps | No | Phase 2 | Phase 2 | Phase 2 |
| Gen 3 (continued) | ||
|---|---|---|
| Display Name | STARLINK 7" Multimedia Plus (Same Hardware as 8") | STARLINK 7" Multimedia Navigation (Same Hardware as 8") |
| FHI/NAC Name | Harman Mid | Harman High/Navi |
| HD Radio | Yes | Yes |
| Bluetooth | Yes | Yes |
| CD Player | Yes | Yes |
| Pandora/Aha | Yes | Yes |
| Navi Info | NA | OTA/USB |
| SXM | Yes | Yes |
| Apple Carplay/Android Auto | Yes | Yes |
| Starlink Apps | Phase 2 | Phase 2 |
| Gen 4 | ||||
|---|---|---|---|---|
| Display Name | STARLINK 8-inch Multimedia (SINGLE SCREEN) | STARLINK Dual 7-inch Multimedia | STARLINK 11.6-inch Multimedia Plus | STARLINK 11.6-inch Multimedia Navigation (TomTom) |
| FHI/NAC Name | DENSO LITE | Denso Base | Denso MID | Denso HIGH/NAVI |
| HD Radio | Yes | Yes | Yes | Yes |
| Bluetooth | Yes | Yes | Yes | Yes |
| CD Player | No | Accessory | Accessory | Accessory/Standard on Touring |
| Pandora/Aha | No | No | No | No |
| Navi Info | No Navi | NA | NA | OTA/USB |
| SXM | Yes | Yes | Yes | Yes |
| Apple Carplay/Android Auto | Yes | Yes | Yes | Yes |
| Starlink Apps | Gen 4 | Gen 4 | Gen 4 | Gen 4 |
MY/Carline System Appearance Summary
| MODEL | MY 15-16 | MY 17-23 | MY 24 | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | |
| IMPREZA | Gen 2 Starlink 6.2" Multimedia (BASE) | CLARION | Gen 3 Starlink 6.5" Multimedia (BASE) | HARMAN | Gen 4 STARLINK Dual 7-inch Multimedia (BASE) | DENSO | |||
| Gen 2 STARLINK 7" Multimedia Plus (MID) | DTEN (FTEN) | Gen 3 STARLINK 8" Multimedia Plus (MID) | HARMAN | Gen 4 STARLINK Dual 11.6-inch Multimedia Plus (MID) | DENSO | ||||
| Gen2 STARLINK 7" Multimedia Navigation (HIGH) | DTEN (FTEN) | Gen3 STARLINK 8" Multimedia Navigation (HIGH) | HARMAN | N/A | |||||
| MODEL | MY 16-18 | MY 19-24 | ||||
|---|---|---|---|---|---|---|
| Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | |
| FORESTER | Gen 2 Starlink 6.2" Multimedia (BASE) | CLARION | Gen 3 Starlink 6.5" Multimedia (BASE PLUS) | HARMAN | ||
| Gen 2 STARLINK 7" Multimedia Plus (MID) | DTEN (FTEN) | Gen 3 STARLINK 8" Multimedia Plus (MID) | HARMAN | |||
| Gen2 STARLINK 7" Multimedia Navigation (HIGH) | DTEN (FTEN) | Gen3 STARLINK 8" Multimedia Navigation (HIGH) | HARMAN | |||
| MODEL | MY 15-17 | MY 18-23 | MY 24 | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | |
| CROSSTREK | Gen 2 Starlink 6.2" Multimedia (BASE) | CLARION | Gen 3 Starlink 6.5" Multimedia (BASE) | HARMAN | Gen 4 STARLINK Dual 7-inch Multimedia (BASE) | DENSO | |||
| Gen 2 STARLINK 7" Multimedia Plus (MID) | DTEN (FTEN) | Gen 3 STARLINK 8" Multimedia Plus (MID) | HARMAN | Gen 4 STARLINK Dual 11.6-inch Multimedia Plus (MID) | DENSO | ||||
| Gen2 STARLINK 7" Multimedia Navigation (HIGH) | DTEN (FTEN) | Gen3 STARLINK 8" Multimedia Navigation (HIGH) | HARMAN | Gen4 STARLINK 11.6-inch Multimedia Navigation (HIGH) | DENSO | ||||
| MODEL | MY 16-18 | MY 19-21 | MY 22-24 | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | |
| WRX | Gen 2 Starlink 6.2" Multimedia (BASE) | CLARION | Gen 3 Starlink 6.5" Multimedia (BASE) | HARMAN | Gen 4 STARLINK Dual 7-inch Multimedia (BASE) | DENSO | |||
| Gen 2 STARLINK 7" Multimedia Plus (MID) | DTEN (FTEN) | Gen 3 STARLINK 8" Multimedia Plus (MID) | HARMAN | Gen 4 STARLINK 11.6-inch Multimedia Plus (MID) | DENSO | ||||
| Gen2 STARLINK 7" Multimedia Navigation (HIGH) | DTEN (FTEN) | Gen3 STARLINK 8" Multimedia Navigation (HIGH) | HARMAN | Gen4 STARLINK 11.6-inch Multimedia Navigation (HIGH) | DENSO | ||||
| MODEL | MY 16-17 | MY 18-21 | MY 22-24 | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | |
| BRZ | Gen 2 STARLINK 7" Multimedia Plus (BASE) | CLARION | Gen 3 STARLINK 7" Multimedia Plus (MID) | HARMAN | Gen 4 STARLINK 8.0-inch Multimedia Plus (MID) | DENSO | |||
NOTE:
Please review applicable TSB "Audio/Navigation & Power Amplifier Exchange Component Identification and Procedures" for additional information on head unit appearance missing from this summary.
| MODEL | MY 19-22 | MY 22-24 | ||||
|---|---|---|---|---|---|---|
| Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | |
| ASCENT | Gen 3 Starlink 6.5" Multimedia (BASE PLUS) | HARMAN | N/A | |||
| Gen 3 STARLINK 8" Multimedia Plus (MID) | HARMAN | Gen 4 STARLINK 11.6-inch Multimedia Plus (MID) | DENSO | |||
| Gen3 STARLINK 8" Multimedia Navigation (HIGH) | HARMAN | Gen4 STARLINK 11.6-inch Multimedia Navigation (HIGH) | DENSO | |||
| MODEL | MY 15-17 | MY 18-19 | ||||
|---|---|---|---|---|---|---|
| Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | |
| OUTBACK | Gen 2 Starlink 6.2" Multimedia (BASE) | CLARION | Gen 3 Starlink 6.5" Multimedia (BASE) | HARMAN | ||
| Gen 2 STARLINK 7" Multimedia Plus (MID) | DTEN (FTEN) | Gen 3 STARLINK 8" Multimedia Plus (MID) | HARMAN | |||
| Gen2 STARLINK 7" Multimedia Navigation (HIGH) | DTEN (FTEN) | Gen3 STARLINK 8" Multimedia Navigation (HIGH) | HARMAN | |||
| MODEL | MY 20-24 | ||
|---|---|---|---|
| Platform Description | Vendor Name | Outline | |
| OUTBACK | Gen 4 STARLINK Dual 7-inch Multimedia (BASE) | DENSO | |
| Gen 4 STARLINK Dual 11.6-inch Multimedia Plus (MID) | DENSO | ||
| Gen4 STARLINK 11.6-inch Multimedia Navigation (HIGH) | DENSO | ||
| MODEL | MY 15-17 | MY 18-19 | ||||
|---|---|---|---|---|---|---|
| Platform Description | Vendor Name | Outline | Platform Description | Vendor Name | Outline | |
| LEGACY | Gen 2 Starlink 6.2" Multimedia (BASE) | CLARION | Gen 3 Starlink 6.5" Multimedia (BASE) | HARMAN | ||
| Gen 2 STARLINK 7" Multimedia Plus (MID) | DTEN (FTEN) | Gen 3 STARLINK 8" Multimedia Plus (MID) | HARMAN | |||
| Gen2 STARLINK 7" Multimedia Navigation (HIGH) | DTEN (FTEN) | Gen3 STARLINK 8" Multimedia Navigation (HIGH) | HARMAN | |||
| MODEL | MY 20-24 | ||
|---|---|---|---|
| Platform Description | Vendor Name | Outline | |
| LEGACY | Gen 4 Starlink 6.5" Multimedia (BASE) | DENSO | |
| Gen 4 STARLINK 11.6-inch Multimedia Plus (MID) | DENSO | ||
| Gen4 STARLINK 11.6-inch Multimedia Navigation (HIGH) | DENSO | ||
NOTE:
Always check to confirm the latest software is installed before diagnostic work is performed or after head unit replacement.
NOTE:
More details about STARLINK Specs for each MY/Carline combination using Option and Model code are available by following this Subarunet link:
https://www.subarunet.com/home/content/1161
Always have the Option and Model Code information available.
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.