Mini Recall/Service Action Repairs Alternative Mobility Solutions (AMS) (SI M01 01 17)

WARNING: This page is about the Cooper Base, 2D Convertible, Automatic Trans, which is a different variant/trim than selected.

Publication date: 2018-05-01
Reference number: SI M01 01 17

MINI RECALL/SERVICE ACTION REPAIRS ALTERNATIVE MOBILITY SOLUTIONS (AMS)

TECHNICAL SERVICE BULLETIN

Reference Number(s): SI M01 01 17, Date of Issue: May 01, 2018

MINI:	All Models
GROUP:	Warranties

SERVICE INFORMATION

MINI RECALL/SERVICE ACTION REPAIRS ALTERNATIVE MOBILITY SOLUTIONS (AMS)

New information provided by this revision is preceded by this symbol .

This Service Information bulletin supersedes SI M01 01 17 dated January 2017

What's New:

The Procedure section has been updated

INFORMATION

As part of our normal day to day business activities, many vehicle owners have an expectation that substitute transportation will be provided to them when their vehicles are in your workshop for repair.

This is especially true when a required workshop repair visit is the result of a Recall and/or Service Action.

To assist you in meeting this expectation, the MINI Aftersales Mobility Program (AMP) supports participating dealers with providing their customers either loaner vehicles, rental vehicles or shuttle services.

Alternative Mobility Solutions (AMS)

Independent of AMP, there are several other or alternative mobility solutions (AMS) that are also available, such as:

Mass transit (A);
Taxi and livery services (A);
On-demand Phone app-based transportation services (A); or
Vehicle pickup/drop off service to and/or from a customer's home or business location (B).

Items A and B: Please see the AMS Reimbursement/Subsidy Allowances section for related information.

SITUATION

MINI is pleased to announce a new program and procedure that will help your dealer in assisting those customers who choose to use an alternative mobility solution when a qualifying Recall and/or Service Action repair is being performed on their vehicle.

NOTE: Important AMS Reimbursement Program/Procedure cancellation conditions apply as noted at the end of this bulletin.

PROCEDURE

A qualifying Recall/Service Action repair contains:

A least "one special flat rate labor operation" (work procedure) with a stated FRU allowance equal to or greater than12 FRU.

NOTE: Recall/Campaign consequential repair work-related FRUs, when applicable, are separate.

Please do not add these FRUs to the above guideline.

AMS Reimbursement/Subsidy Allowances

In conjunction with performing the qualifying Recall and/or Service Action repair on their vehicle, your dealer can then reimburse or subsidize a customer's expense for using an alternative mobility solution.

The expense allowances are the following:

A maximum of $15.00 for customer-related alternative mobility; or
A maximum of $25.00 for vehicle-related Pickup/drop off service

NOTE: The allowance above that applies may cover the entire expense or just simply supplement a portion of it.

Identifying Qualifying Recall/Service Action Repairs

To assist you in identifying Recalls and Service Actions that qualify, the Service Information bulletin's Situation section will contain the following:

Alternative Mobility Solution (AMS) for Vehicle Owners

This repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item under the Defect Code noted above as follows:

Sublet Code 2 - Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI M01 01 17 for additional information.

The SIM number reference in the box above is an embedded link to this bulletin.

DCSnet Claim Submission - Sublet Line-Item Entry

Under the Recall/Service Action's special Defect Code this is provided in the repair-related Service Information bulletin, claim the:

Alternative mobility expense as an additional Sublet line item together with the repair-related line-item details (labor/parts/other sublet as applicable).
Submit the AMS expense at cost (no handling/markup).

In the DCSnet Repair Order or Claim function, enter and submit for the AMS expense using:

Sublet Code 2 as shown below

WARRANTY INFORMATION

Up to the maximum allowance that applies:

A maximum of $15.00 for customer-related alternative mobility; or
A maximum of $25.00 for vehicle-related Pickup/drop off service.

Reimbursement for an Alternative Mobility Solution expense is claimable "in conjunction" with the performing and submitting a "qualifying" MINI Recall/Service Action repair.

WARRANTY INFORMATION

Sublet Code 2

AMS Sublet Reimbursement Amount

Reimbursement for Alternative Mobility Solution (AMS) expense (SI M01 01 17)

AMS expense reimbursement is at cost (no handling/markup).
Please explain and itemize the sublet amount on the repair order and in claim comment section.
Depending on which type of alternative mobility was used, please obtain and maintain reasonable Paid receipt documentation and attach or keep it with the corresponding repair order documentation.

AMS REIMBUREMENT PROGRAM/PROCEDURE CANCELLATION

Based on MINI dealer participation, Recall completion rate percentages and other elements being regularly reviewed, MINI, a division of BMW of North America, LLC (MINI USA) reserves the right to cancel this program/procedure at any time without prior notice.

Posted: Thursday, May 24, 2018