Returning Digital TELEAID Control Units (LI82.95-P-046903)

Publication date: 2011-11-04
Reference number: LI82.95-P-046903

RETURNING DIGITAL TELEAID CONTROL UNITS

TECHNICAL SERVICE BULLETIN

Reference Number(s): LI82.95-P-046903 Version 6, Date of Issue: November 4, 2011

Mercedes-Benz:	All Model 164, 166, 171, 172, 203, 204, 207, 209, 211, 212, 215, 216, 219, 220, 221, 230, 251 and 463 Vehicles, As of Model Year 2005 through Present Production
Design Group:	82.95 Emergency call systems
Reason For Change:	Validity updated - models 166 and 172 added

COMPLAINT

In the interest of improved diagnosis, repair, and ultimate customer and dealer satisfaction related to Mercedes-Benz Tele Aid control units, we have developed a 4-part Tele Aid Diagnosis and Return Form to be filled out with all control unit replacements. For the above model vehicles, all digital TeleAid control units (listed below) exchanged under warranty must be accompanied by a completed Diagnosis and Return form (a copy can be found at the end of this document), and a Quick Test printout. In addition, any DTCs stored in the control unit must not be erased. When a digital control unit contains any of the critical DTCs listed below, replace teleaid control unit.

CAUSE

N/A

REMEDY

NOTE: If the TeleAid control unit is unresponsive to Star Diagnosis, include a short test / quick test showing the communication error.

If none of the below listed critical DTCs are found in the control unit, reference the "TeleAid DTC Description" document found on StarTek Info.

NOTE: All parts will be tested. Parts returned without a completed Diagnosis Return from and without the short test / quick test will be debited.

Digital TeleAid Control Units

A221 820 52 26
A221 870 87 26
A221 870 08 26
A221 870 09 26
A204 820 83 26
A204 820 20 85

D000 General Device Error Do not clear DTC, replace control unit
D662 Transceiver Error Do not clear DTC, replace control unit
D667 GPS Error Do not clear DTC, replace control unit. Additionally, make sure that most up-to-date SW version is installed on HU.

ATTACHMENTS

Fig 1: Tele Aid Diagnosis And Return Form

SYMPTOMS

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / SIM card is not detected

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / SIM card disabled

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Cannot be authorized

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Reauthorization fails

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Backup battery discharges

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Operates without obvious cause

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Poor reception

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / SOS button is nonfunctional

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / No/faulty vehicle position

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Activation/deactivation fails

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Cannot connect call

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Distorted sounds like a fax machine

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Recorded message/constant ring tone

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Busy signal/network message

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / No/faulty vehicle data

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Poor speech quality

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Telediagnosis button nonfunctional

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Driver cannot be heard

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / Other party cannot be heard

Communication/information / Communication / Telematics service / TELEAID emergency call system / TELEAID function / SOS button flashes