MAHLE ACX1299 Service Portal Overview (SST065)

MAHLE ACX1299 SERVICE PORTAL OVERVIEW

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

This bulletin provides additional information for the MAHLE ACX1299 Service Portal. The MAHLE Service Portal is currently supporting dealers in the following key areas:

• Service Records  - quick check of Mahle service records sent status to Kia.
• Tech Support  - streamlined MAHLE ACX1299 service support.
• Technical Information  - single source for MAHLE related technical documentation.

To Access the MAHLE Service Portal; login to KDealer.com

1. Under MY FAVORITES  , click on the MAHLE app
   1. If the MAHLE APP is not available got to View All  and select the MAHLE app from the full list of available apps.

File Under: <Special Service Tool> 

SERVICE RECORDS

Using the Service Records  tab, the two main features of the service records tab can be used to verify that data was uploaded and sent from the MAHLE A/C Machine to Kia's warranty server. The information includes VIN#  , RO#  , Dealer Code  , Refrigerant Used  (quantity), Service Date & Time  (of service performed) and the Send Status  (of data transfer date).

If there are concerns with the record status and warranty claims, review the two points below;

• Records displaying "Send Status" with date but unable to submit a warranty claim; contact the Warranty Help Desk (800) 225-3217.
• Records not found; verify the record has been sent from the MAHLE unit.

For service repairs, contact MAHLE directly through the Service Portal (via KDealer) or by calling 1(800) 468-2321. DO NOT contact your local service center directly. Warranty and Maintenance Plans may not be covered. 

TECH SUPPORT

Under the Tech Support  tab, technicians and service managers can create technical support request relating to issues with the MAHLE ACX1299 machine. Creating cases through the Tech Support tab minimizes time and effort spent by technicians and service managers on the phone. A MAHLE service support representative will respond to the submitted support request through the portal via phone call, providing quicker and documented follow-ups.

Kia encourages Kia service personnel to follow up and close all open Support Request cases. 

TECHNICAL INFORMATION

Under the TechInfo  tab; there is a source for documentation such as manuals, TSBs, videos and maintenance parts that technicians can easily access.