Audio System - Testing & Troubleshooting

• Symptom Troubleshooting Index
  • Audio System Symptom Troubleshooting Index (Color Audio Type (5-inch Screen))
  • Audio System Symptom Troubleshooting Index (Display Audio Type (7-inch Screen))
• Component Location Index
  • Audio System Component Location Index (2/4-door)
  • Audio System Component Location Index (5-door: Color Audio Type (5-inch Screen))
  • Audio System Component Location Index (5-door: Display Audio Type (7-inch Screen))
  • Audio System Component Location Index (Display Audio Type (7-inch Screen))
• DTC Troubleshooting Index
  • Audio System DTC Troubleshooting Index
• General Information
  • Audio System Error Codes
• How to Information
  • How to Troubleshoot the Audio System
    • Notes
    • How to Recognize Audio unit and Audio-Navigation Unit (Display Audio Type (7-inch Screen))
    • Forced Rebooting of Audio Unit (Display Audio Type (7-inch Screen))
    • Anti-Theft Feature
    • Global Positioning System (GPS) Limitations (Display Audio Type (7-inch Screen))
    • LCD Unit Limitations (Display Audio Type (7-inch Screen))
    • How to Check Error History (Audio DTCs) (Display Audio Type (7-inch Screen))
• Audio System Symptom Troubleshooting
  • AM/FM radio display is blank or no station information is displayed (With Navigation)
  • AM/FM radio display is blank or no station information is displayed (Without Navigation)
  • Active sound control does not work (With Stereo Amplifier)
  • Active sound control does not work (Without Stereo Amplifier)
  • Audio remote-HFL switch does not work properly (audio unit buttons work) (With Multi-Information Display)
  • Audio remote-HFL switch does not work properly (audio unit buttons work) (Without Multi-Information Display)
  • Audio system sound is weak or distorted (display is normal) (2/4-door: Without Stereo Amplifier, Without Navigation)
  • Audio system sound is weak or distorted (display is normal) (5-door with Stereo Amplifier) (2017 2018 2019 2020 2021)
  • Audio system sound is weak or distorted (display is normal) (5-door: Without Stereo Amplifier, With Navigation) (2017 2018 2019 2020 2021)
  • Audio system sound is weak or distorted (display is normal) (5-door: Without Stereo Amplifier, Without Navigation) (2017 2018 2019 2020 2021)
  • Audio system sound is weak or distorted (display is normal) (With Stereo Amplifier)
  • Audio system sound is weak or distorted (display is normal) (Without Stereo Amplifier, with Navigation)
  • Audio unit button illumination does not work
  • Audio unit power will not turn on (No information display) (Color Audio Type (5-inch Screen)) (2016 2017 2018)
  • Audio unit power will not turn on (No information display) (Color Audio Type (5-inch Screen)) (2018 2019 2020 2021)
  • Audio unit power will not turn on (No information display) (Display Audio Type (7-inch Screen)) (2016 2017 2018)
  • Audio unit power will not turn on (No information display) (Display Audio Type (7-inch Screen)) (2018 2019 2020 2021)
  • Center display unit does not dim
  • No sound is heard from all the speakers (display is normal) (With Stereo Amplifier, With Navigation)
  • No sound is heard from all the speakers (display is normal) (With Stereo Amplifier, Without Navigation)
  • No sound is heard from all the speakers (display is normal) (Without Stereo Amplifier, With Navigation)
  • No sound is heard from all the speakers (display is normal) (Without Stereo Amplifier, Without Navigation)
  • Poor AM or FM radio reception or interference
  • Poor AM or FM radio reception or interference (5-door) (2017 2018 2019 2020 2021)
  • Poor or no sound with AM/FM radio (Roof Antenna Type)
  • Poor or no sound with AM/FM radio (Without XM)
  • Rearview camera image does not change when selecting different views (Without Navigation)
  • Rearview camera image does not come on (Without Navigation, Color Audio Type (5-inch Screen))
  • Rearview camera image does not come on (Without Navigation, Display Audio Type (7-inch Screen))
  • The MID does not display the audio unit information
  • USB device does not function (With Navigation)
  • USB device does not function (Without Navigation, Color Audio Type (5-inch Screen))
  • USB device does not function (Without Navigation, Display Audio Type (7-inch Screen))
  • Volume does not increase with speed
• Description & Operation
  • Audio System Description - Overview
  • Audio System Description - System Diagram (5-door: Color Audio Type (5-inch Screen)) (2017 2018 2019 2020 2021)
  • Audio System Description - System Diagram (5-door: Display Audio Type (7-inch Screen)) (2017 2018 2019 2020 2021)
  • Audio System Description - System Diagram (KA/KC models 2/4 door: Color Audio Type (5-inch Screen))
  • Audio System Description - System Diagram (KA/KC models 2/4 door: Display Audio Type (7-inch Screen))
• Diagnosis
  • Audio System Diagnostic Mode (Color Audio Type (5-inch Screen))
    • Start-Up Procedure and Diagnostic Menu
    • How to Obtain the Audio Unit Serial Number
    • Version/System
    • Audio
    • Display
    • Camera
    • Connection
    • Vehicle Information
  • Audio System Diagnostic Mode (Display Audio Type (7-inch Screen))
    • Notes
    • Start-Up Procedure and Diagnostic Menu
    • Self-Diagnosis Mode (System Links)
    • Factory Diagnostic Screen In Line Diag and Linking
    • Forced Completing of In Line Diag and Linking
    • Detail Information and Setting
    • Monitor Check
    • Unit Check (Quick Check)
    • Audio Check
    • Guideline Setup (With Rearview Camera)
    • Functional Setup
    • Backup Data Clear
    • Save User's Memory
    • LaneWatch (With LaneWatch)
    • Phone Picture
    • Anti-Theft Skip
    • Other
    • Version
    • GPS Information