Sync 3-Various Sync Symptoms (24-2182)

SYNC 3-VARIOUS SYNC SYMPTOMS

TECHNICAL SERVICE BULLETIN

ISSUE

Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to:

• Programming Failed via USB 
• Repeat FAIL - 8033 errors
• Repeat "MEM_ERR", "PKG_ERR", "LIST_ERR", "SIGN_ERR" or "INST_ERR" errors
• Repeat "Check Valid App Fail", "Fails to download to USB  ", "Configuration Failed" followed by inoperative display (2016 vehicles only)
• Loss of audible voice prompts
• Slow/lagging system response
• Loss of Bluetooth pairing
• Loss of navigation destinations
• Slow/lag operation
• Sirius audio not functioning properly after a key cycle with active subscription
• Presets not responding or indicating properly
• Intermittent audio echo/robotic voice heard during a Bluetooth phone call
• Wi-Fi connection message pop-up every key cycle
• Frozen unresponsive touchscreen
• Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
• Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only)
• Inoperative infotainment applications
• Poor/no AppLink function
• Apple CarPlay not launching on connection or a black screen when connected
• Voice prompts that skip or have short pauses while directions are being provided
• Sirius Travel Link™ not working properly with active subscription
• Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
• System states In Michigan when trying to select a Point Of Interest (POI) on the navigation system
• System scrolls through FM presets on screen when listening to Bluetooth or when on Android Auto/CarPlay
• Climate control features missing after previous update
• Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021 Aviator/Navigator only)
• Center display screen flicker (rear camera works properly) (2020-2022 Explorer/Aviator and 2020-2021 Navigator)

This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accesory protocol interface module (APIM) software.

ACTION

Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

• One of the following vehicle lines:
  • 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus
  • 2019-2021 Transit Connect
  • 2019-2023 Mustang
  • 2019-2023 Ranger
  • 2020-2021 Expedition/Navigator
  • 2020-2022 Escape/Corsair/Super Duty/EcoSport
  • 2020-2024 Explorer/Aviator/Transit
  • 2021-2024 Bronco Sport
  • 2022-2024 Maverick
• Equipped with SYNC 3
• At least one of the following infotainment concerns:
  • Programming Failed via USB 
  • Repeat FAIL - 8033 errors
  • Repeat "MEM_ERR", "PKG_ERR", "LIST_ERR", "SIGN_ERR" or "INST_ERR" errors
  • Repeat "Check Valid App Fail", "Fails to download to USB", "Configuration Failed" followed by inoperative display (2016 vehicles only)
  • Loss of audible voice prompts
  • Slow/lagging system response
  • Loss of Bluetooth pairing
  • Loss of navigation destinations
  • Slow/lag operation
  • Sirius audio not functioning properly after a key cycle with active subscription
  • Presets not responding or indicating properly
  • Intermittent audio echo/robotic voice heard during a Bluetooth phone call
  • Wi-Fi connection message pop-up every key cycle
  • Frozen unresponsive touchscreen
  • Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
  • Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only)
  • Inoperative infotainment applications
  • Poor/no AppLink function
  • Apple CarPlay not launching on connection or a black screen when connected
  • Voice prompts that skip or have short pauses while directions are being provided
  • Sirius Travel Link™ not working properly with active subscription
  • Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
  • System states In Michigan when trying to select a point of interest (POI) on the navigation system
  • System scrolls through FM presets on screen when listening to Bluetooth or when on Android Auto/CarPlay
  • Climate control features missing after previous update
  • Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021 Aviator/Navigator only)
  • Center display screen flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator)

SPECIAL TOOL(S)

SYNC 3 Universal Thumb Drive

Warranty Status:  Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

LABOR TIMES

Description	Operation No.	Time
Reprogram The APIM Using The SYNC 3 Universal Thumb Drive (Do Not Use With Any Other Labor Operations)	242182A	0.3 Hrs.

REPAIR/CLAIM CODING

Causal Part:	14G371
Condition Code:	04

SERVICE INSTRUCTION

1. Verify that the SYNC 3 universal thumb drive is titled SG3v202403 or later (later software levels will have a higher numerical value). Is the SYNC 3 universal thumb drive title SG3v202403 or later?
   1. Yes - proceed to Step 2.
   2. No - download the latest version of the SYNC 3 Universal USB  Updater Application (1.0.3.1) under the Service Tips section of PTS  using at least a 64GB USB  3.2 GEN 2 flash drive or higher. The USB  drive must be formatted to exFAT Review the instructions and use Scan for Updates and Update USB. Proceed to Step 2.
      • If needed, this is a one-time upload to the thumb drive. Instructions can be found on PTS  under Service Tips. Downloading the files to laptop and updating the thumb drive could take up to 2 1/2 hours depending on internet speed. Once the thumb drive is updated, it can be used repeatedly to update all vehicles in this article. The thumb drive must be synced with the Updater Application every 30 days in order to retain usage permissions.
2. Disconnect all customer connected USB  items from all media hub locations in the vehicle.
3. Start the vehicle.
4. Insert the SYNC 3 universal thumb drive into the USB  port on the media hub.
5. The module automatically updates with no user input required.
   1. Modules already at the latest software level indicate this after approximately 30 seconds.
   2. Module programming for a non-updated module does not need to be monitored and can take approximately 20-30 minutes.
   3. Once the reprograming has completed, the screen displays a message indicating the module is up to date.
6. Remove the SYNC 3 universal thumb drive when complete. The screen returns to the SYNC 3 home screen. Reconnect any of the customer USB  items. No vehicle or system restarts are required.

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